🚨 24/7 Emergency Water Damage Response
Water damage isn't one event — it's a chain reaction. Here's what happens inside your walls and floors if it isn't stopped fast.
Water wicks into drywall about an inch an hour. Carpet pad soaks up many times its weight. Particleboard swells and falls apart on contact.
Drywall gets soft and sags. Wood floors cup and buckle as water comes up from below. Laminate splits at the seams, and metal parts start to rust.
Mold takes hold on anything damp. It grows behind walls and under floors where the air is still. Cleanup costs jump at this point.
Our pumps pull out the standing water. Big dehumidifiers and fans dry every wet spot we find with thermal cameras. An antimicrobial spray stops mold before it can spread.
Swipe to see the full timeline →
The faster we start, the more we can save. Call anytime — we're here 24/7.
Call Now: (980) 277-3700Caught early, water damage is a quick fix. Left alone, it turns into mold and rot. If you spot any of these, call us.
Not sure how bad it is? The inspection is free — we'll find every wet spot.
Request a Free InspectionIt doesn't matter how the water got in. We pull it out, dry the structure, and rebuild what we tear out. Here's what we see every week.
A burst pipe can dump hundreds of gallons in minutes. We pull out the water, strip the wet materials, and dry the structure before mold starts. Most policies cover this — and we handle the claim for you.
Get help nowAppliance leaks flood kitchens, laundry rooms, and basements with no warning. Water soaks into cabinets, subfloors, and walls fast. We pull out what's wet, dry the cavity, and rebuild it — cabinets, flooring, drywall, all of it.
Get help nowHeavy rain and storms push water in through doors, windows, and the foundation. We pump it out, set up full drying gear, and protect your belongings while the structure dries.
Learn moreSewage is a biohazard — it carries bacteria and viruses. We remove the waste in full protective gear, sanitize every surface, spray antimicrobial, and replace anything that can't be saved.
Learn moreA slow roof leak can soak insulation and drywall for weeks before you see the stain. We find the full extent with thermal cameras, dry it out, and replace damaged ceilings, insulation, and paint.
Get help nowStanding water under your home attacks the foundation, the floor joists, and anything stored down there. We pump it out, run dehumidifiers in tight spaces, and repair the damage before it spreads.
Learn moreWater in your home right now? Don't wait — the damage doubles every day.
Call Now: (980) 277-3700Every job follows the same proven steps. Here's what our IICRC-certified crew does at each stage — and why it matters for your home and your insurance claim.
Before we pull out a single gallon, we stop the water. If it's a burst pipe, we shut the supply. If it's a roof leak, we tarp it. Stopping the source keeps the area from re-flooding while we dry it.
We scan the walls, floors, and ceilings with FLIR thermal imaging cameras and moisture meters to map exactly where the water went — spotting moisture behind walls without cutting a single hole. That map guides where we place the gear — and it gives your adjuster the proof they need to approve the claim.
We use truck-mounted extractors that move over 200 gallons an hour, then set commercial dehumidifiers and fans based on the moisture map. Every wet room gets the right airflow and drying — not guesswork.
We come back every day to log the moisture readings. Those daily logs, plus time-stamped photos, give your insurance company the proof they need to process the claim without delays or denials.
Once the structure hits target dryness, we remove what's damaged and rebuild it. Drywall, paint, trim, cabinets, flooring, subfloors — our own crew does all of it. We take final readings to confirm it's dry before we close the job.
Every step is documented. Every reading is logged. Your claim stays on track from day one.
Call Now: (980) 277-3700
Truck-mounted extraction, commercial air movers and dehumidifiers, and daily moisture readings until the structure is verified dry.
A Fort Mill kitchen — from tear-out and structural drying to a finished rebuild.
Tear-out and drying (left) through complete rebuild (right) — Fort Mill, SC.
The kind of water that got in decides how we treat it, what we can save, and how risky it is to your family. Here are the three categories.
Clean water comes from a safe source and isn't a health risk at first. But if it sits more than 48 hours without proper drying, bacteria grow and it turns into grey water. Fast cleanup still matters.
Common Sources
Grey water is dirty and can make you sick if you touch it or swallow it. Carpet pad and other soft materials that soak it up have to be removed right away. Left for 48 hours, it becomes black water.
Common Sources
Black water holds sewage, bacteria, and harmful chemicals. It needs full protective gear, safe disposal, antimicrobial treatment, and removal of everything soft it touched. Don't try to clean it yourself.
Common Sources
Why this matters: The water category decides your insurance coverage, what we can save, and the safety steps we follow. We test and label the water when we arrive, so you know what you're dealing with — and your claim is documented right from day one.
Most companies only do the emergency part — they rip out the wet materials and leave. Then you hire a second contractor for drywall, a third for paint, a fourth for flooring. Carolina Pro Restoration does the whole job with one crew and one project manager.
| What you get | Others | CPR |
|---|---|---|
| Emergency water extraction | ||
| Structural drying with daily monitoring | Varies | |
| Drywall, paint, trim & flooring rebuild | ||
| IICRC certified technicians | Varies | |
| FLIR thermal imaging on every job | ||
| Direct insurance billing (Xactimate) | Varies | |
| One dedicated project manager | ||
| Licensed in SC and NC | Varies | |
| Locally owned & operated | Varies |
Adjusters use Xactimate to price every job. When your contractor writes the estimate in a different format, it creates back-and-forth that can delay your claim by weeks. We write every line in Xactimate from the start, so your adjuster can approve it without translating anything.
Rated 5 stars across 40+ reviews. From emergency water removal to full rebuilds, here is what people say about working with Carolina Pro Restoration.
I recently dealt with water damage in my home, and I can't express how grateful I am for the incredible service. The technicians arrived promptly, explained the entire process, and worked diligently to remove the water and dry the affected areas. They were respectful of my home and left it clean and tidy. My home is back to normal — I highly recommend them.
Carolina Pro Restoration responded within an hour for leaking water. Fast, professional, and reliable service. Highly recommend!
I never leave reviews, but Carolina Pro Restoration is literally the best hands down. We came home from vacation to find our downstairs flooded. My husband found Carolina Pro and they showed up in what seemed like minutes. Zach and his crew are the best — I highly recommend them.
Plain answers to the questions homeowners ask most about cleanup, drying, rebuild, and insurance.
Have a question we did not cover? Call us — we are available 24/7.
Call Now: (980) 277-3700Based in Fort Mill, SC, with crews across York County and the south Charlotte area. Pick your city below for local details.
Our trucks reach most of York County and south Charlotte in under an hour.
We Proudly Serve
Carolina Pro Restoration LLC
3650 Centre Circle, Suite I, Fort Mill, SC 29715 (980) 277-3700Water won't wait, and neither do we. Call or text for a fast response, or send us the details and we'll get right back to you.
24/7 Emergency Response (980) 277-3700No cost, no pressure. We'll get right back to you.
Other ways the Carolina Pro Restoration team can protect your home.
A burst or frozen pipe is one of the most common causes of water damage.
Learn moreWhen the water is contaminated, we handle the safe, sanitized cleanup.
Learn moreWater heads for the lowest level of your home. We pump it out and dry it.
Learn moreWater left too long grows mold. We remove it and stop it returning.
Learn more
