Water Removal
★★★★★
This team was very professional and did a thorough job with water removal from our house. Got the job done and done well. They are the very best!
24/7 Water Damage Restoration in Matthews, NC
Got water where it shouldn't be? We're Carolina Pro Restoration, and we're about 30 to 40 minutes from anywhere in Matthews. Our crew shows up with truck-mounted extractors, commercial dehumidifiers, and thermal imaging cameras — everything needed to stop the damage and start drying your home the same hour you call. We answer the phone 24 hours a day, 7 days a week, including holidays. Call 980-277-3700 and we'll dispatch a team right away.
Matthews sits in Mecklenburg County, North Carolina, where homes deal with around 44 inches of rain per year. That's close to the national average, and it keeps our phones ringing. We handle burst pipes, hot water heater failures, washing machine overflows, toilet supply line breaks, sewage backups , and storm flooding throughout Matthews and nearby Mint Hill , Indian Trail , and Stallings.
44 in
Rain Per Year
30-40 min
Response Time
12%
Properties at Flood Risk
Why Matthews Homes Are at Risk
The mean year a Matthews home was built is 1991, according to the town's own housing assessment. That means a large share of homes are 30 to 50 years old, with plumbing, water heaters, and supply lines that are well past their expected lifespan. Many homes built in the 1970s through mid-1990s used polybutylene piping — a gray plastic pipe known for cracking and failing without warning. We get calls every month from Matthews homeowners who come home to water pouring from a wall or ceiling because a polybutylene fitting let go.
Matthews also sits along Four Mile Creek and near McAlpine Creek, both of which rise fast during heavy rain. Tropical Storm Florence in 2018 pushed McAlpine Creek well above flood stage and sent water into homes and across roads in southeast Mecklenburg County. The clay-heavy soil in this area doesn't drain well, which means even moderate rain can pool around foundations and seep into basements and crawlspaces.
What Happens When You Call Us
Our IICRC-certified crew arrives fast, identifies every wet area using thermal cameras and moisture meters, extracts standing water with commercial-grade equipment, and sets up a full drying system with dehumidifiers and air movers. We treat affected surfaces with antimicrobial solution to prevent mold growth before it starts. Every step is documented with photos and moisture readings from day one.
Insurance & Xactimate Documentation
We write every estimate in Xactimate — the same software your insurance adjuster uses. That means no surprises, no back-and-forth, and no delays on your claim. We take the damage photos, send daily moisture reports, communicate directly with your adjuster, and bill your insurance company so you pay nothing out of pocket for covered work.
Call 980-277-3700 — Free AssessmentCommon Water Damage Problems in Matthews Neighborhoods
Sardis Forest — Aging Plumbing in 1970s–1980s Homes
Sardis Forest was built between 1976 and 1986. Many of these homes still have their original copper or polybutylene plumbing, which breaks down from the inside over time. We get calls from Sardis Forest for slow leaks behind walls, water heater failures, and supply line breaks under slab foundations. If you see discolored water when you first turn on the faucet or notice a warm spot on a wall, call us at 980-277-3700 before the damage spreads into the subfloor.
Weddington Ridge — Crawlspace Moisture & Supply Line Failures
Weddington Ridge was built between 2000 and 2005 during the housing boom. Homes in this neighborhood sit on Mecklenburg County's red clay soil, which holds water against the foundation after every heavy rain. We regularly pull wet insulation and treat mold growth in crawlspaces here. Some homes also used plastic fittings on supply lines that are now 20-plus years old and starting to fail. If you smell must or dampness inside your home, there's a good chance moisture is building underneath. Our team uses thermal imaging to check without tearing anything out.
Four Mile Creek Area — Storm Flooding & Drainage Problems
Homes near Four Mile Creek sit lower in the terrain and face repeated flooding during heavy storms. When the creek rises, water backs into yards, garages, and ground-level living spaces. The NOAA gauge at Elm Lane has recorded flood stages where homes on Stevens Ridge Road get surrounded by water. We respond to flood damage calls in these areas with truck-mounted pumps that can remove thousands of gallons per hour.
Downtown Matthews — Polybutylene Pipes in Pre-1995 Homes
Older homes closer to downtown Matthews were built from the 1960s through the early 1990s. Many used polybutylene piping — a gray plastic that was common in North Carolina construction before the mid-1990s. These pipes crack and split without warning, often inside walls where you can't see the damage until it's already spread. A drop in water pressure or an unexplained spike in your water bill is the warning sign. If a pipe lets go, shut off your main valve and call us immediately — we can be there in about 30 minutes.
We Handle Your Insurance — You Handle Your Family
Dealing with water damage is stressful enough without fighting your insurance company. We use Xactimate, the same estimating software your adjuster uses, so your claim moves fast with no surprises.
We document all damage with photos and daily moisture readings from day one
We write the estimate in Xactimate and communicate directly with your adjuster
We bill your insurance directly — you pay nothing out of pocket for covered work
What Matthews Homeowners Say
Real reviews from homeowners and property managers in Matthews, Mint Hill, and the surrounding area.
Rebuild
★★★★★
Zach came over to my house to repair all damage better than new. He was prompt, clean, and professional. I highly recommend them!
Insurance Support
★★★★★
The crew was professional and on top of everything. I was really happy that they worked with my insurance company, and everything was handled with ease.
Swipe for more reviews →
Matthews Water Damage FAQs
Answers for Matthews, Mint Hill, and Mecklenburg County homeowners.
How fast can you get to my house in Matthews?
Our crew is typically at your door in 30 to 40 minutes. We keep trucks running through Matthews, Mint Hill
, and Indian Trail
around the clock. Call 980-277-3700
any time — we answer 24/7.
My Matthews home has polybutylene plumbing. Should I be worried?
Yes — polybutylene pipes installed from the 1970s through the mid-1990s are known to crack and fail without warning. Many Matthews homes still have them. Watch for a drop in water pressure, discolored water, or an unexplained jump in your water bill. If a pipe fails, shut off your main valve and call us immediately. We can extract the water, dry the structure, and rebuild the damaged areas.
Do you bill my homeowners insurance directly?
Yes. We write every estimate in Xactimate, the same software your adjuster uses. We document the damage with photos and daily moisture readings, talk to your adjuster directly, and bill your insurance company. You pay nothing out of pocket for covered work.
What should I do right now if a pipe bursts or my house is flooding?
First, find your main water shut-off valve and turn off the water. If it is safe, turn off electricity to the wet rooms at the breaker box. Do not walk through standing water near electrical outlets. Then call us right away at 980-277-3700. We will dispatch a crew immediately.
Will mold grow after water damage in my Matthews home?
Mold can start growing within 48 hours in the Charlotte-area humid climate, especially in crawlspaces over Mecklenburg County's clay soil. That is why fast water removal and professional drying are critical. We treat surfaces with antimicrobial solution during every job. If mold is already present, we contain the area, remove it safely, and clean the air with HEPA scrubbers. Learn more about our mold removal process.
Do I need a separate contractor to fix my walls and floors?
No. That is what makes us different. We handle the emergency water removal, structural drying, and then our own crew rebuilds everything — drywall, paint, trim, flooring, cabinets, and subfloors. One project manager handles the whole job so you never juggle multiple contractors. See our rebuild services.
How much does water damage restoration cost in Matthews?
The cost depends on the size of the affected area, the type of water, and how much material needs to be removed and rebuilt. Most homeowners insurance policies cover water damage from sudden events like burst pipes and appliance leaks. We provide a free on-site assessment and handle the insurance paperwork for you.
How long does the drying process take?
Most homes take 3 to 5 days of monitored drying. We check moisture levels every day and move equipment as things dry. We do not stop until the structure is verified dry with a final moisture reading.
Have a question we didn't answer? Call us anytime.
Call Now: (980) 277-3700Your Local Water Damage Team Serving Matthews
We are not a distant call center. We are locally owned and based in Fort Mill — just 20 miles from Matthews. Our trucks reach you in under 40 minutes.
Fast Response Across Mecklenburg County
Our trucks reach all of Matthews and surrounding cities in under 40 minutes. The rest of Mecklenburg County and south Charlotte metro in under an hour.
We Proudly Serve
- Matthews, NC
- Mint Hill, NC
- Indian Trail, NC
- Stallings, NC
- Charlotte, NC
- Weddington, NC
- Pineville, NC
- Fort Mill, SC
3650 Centre Circle, Suite I
Fort Mill, SC 29715
(980) 277-3700
Fort Mill, SC 29715
Water Damage in Matthews Right Now? We Are Ready.
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- No cost for the on-site inspection
- We respond to form requests within 30 minutes
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- We bring all the equipment on the first visit
- Safe practices for families and pets
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