Water Damage Restoration
From Cleanup to Full Rebuild

Category 1 is clean water from a safe source, like a burst supply line. Category 2 (grey water) is dirty, such as a washing machine overflow or a failed sump pump. Category 3 (black water) is sewage, floodwater, or any water that has sat more than 48 hours. The category decides what we can save, the safety steps we follow, and how your claim is documented.

Sometimes. It depends on how long the water sat and whether the boards have cupped or buckled. If we start drying in the first 24 hours and the subfloor is still sound, we can often dry the wood in place with mats and dehumidifiers. Once it is back to a normal moisture level, we re-check it. If the warping is permanent, we replace only the damaged boards so the repair blends in.

Truck-mounted extractors for fast water removal, weighted tools for carpet and pad, low-grain dehumidifiers, high-speed air movers, thermal cameras to find hidden water, and moisture meters to track drying each day. It is all commercial-grade gear, not rental-store units.

Speed. We start pulling out water within an hour of your call. Once the standing water is gone, we spray an EPA-registered antimicrobial on the framing and subfloor, then run dehumidifiers to keep humidity under 50 percent. We log readings daily, and if anything cannot be dried in time, we remove it. Not sure if you already have a hidden problem? See our guide to the 7 signs of hidden water damage Fort Mill and Rock Hill homeowners most often miss.

Xactimate is the pricing software almost every adjuster uses. When we write the estimate in that same software, the line items match and the claim moves faster. We build it on site with current local pricing, attach the daily logs and photos, and send it straight to your adjuster, which cuts out the back-and-forth that stalls most claims.

If the damage is sudden and accidental, like a burst pipe, an appliance failure, or a storm, your homeowners policy almost always covers it. Filing makes sense once the repairs pass your deductible, which they usually do once drywall and flooring are involved. We give you a free on-site assessment with a written scope so you can see the cost before you decide. If you file, we handle every step of the claim.

We measure the moisture every day at several points: framing, subfloor, drywall, and concrete. It is done when every reading is back to the normal level for that material, usually within a point or two of the dry areas in your home. You get a final drying report with every reading before we start the rebuild.

Mitigation is the emergency part: pulling out the water, removing what cannot be saved, drying the structure, and treating for mold. Restoration is the rebuild: new drywall, paint, flooring, cabinets, and trim. Most companies only do mitigation and hand you off to a general contractor for the rebuild. We do both with one crew and one project manager, which keeps the job on schedule.